Find answers to common questions, troubleshooting guides, and get the help you need
to make the most of your SoPlayer experience.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Email responses within 24 business hours
M-F
9AM-6PM EST
<2hr
Response
99%
Satisfaction
Frequently Asked Questions
Find quick answers to common questions
Getting started is easy! Simply sign up for a free trial, download the app for your device, and enter your credentials. You'll be streaming in minutes with our instant setup process.
SoPlayer supports Windows, macOS, Android, iOS, Smart TVs, and web browsers. You can watch on up to 4 devices simultaneously with the same account.
Visit our renew page, enter your username, and follow the simple renewal process. Your account will be extended for another 30 days instantly.
Our support team is available 24/7. Contact us through the contact form or email support@soplayer.live. We typically respond within 2 hours.
Yes, we use enterprise-grade security with encrypted connections. We don't collect or store your personal data, ensuring complete privacy.
Still Need Help?
Contact our support team for personalized assistance
Email Support
Get detailed help via email with step-by-step instructions